Following government advice yesterday regarding working from home where possible, Listening Ear has planned how it can continue to meet its contractual and grant obligations whilst providing an effective service, whilst keeping our staff and clients safe.

As a result, all Listening Ear staff will be working from home from the 23rd March 2020 until further notice. From this date, we will provide telephone counselling across all therapeutic services (including VIDA/ CYP & Adult Services), and for Amparo, we will offer a mixture of telephone and SMS support.

During this period, please be aware that we will be unable to accept faxed or posted referral forms as all staff will be working from home. In all cases and until further notice, referrals to Listening Ear should be submitted using our on-line referral form (https://listening-ear.co.uk/refer/). If there is a reason that this cannot be achieved, please contact us by email at referrals@listening-ear.co.uk and we will try to find a solution.

Weekly appointments will continue to be scheduled as usual. We will offer telephone counselling for all clients aged 11+. For younger clients, we will offer telephone support to parents/ carers/ guardians and will work to build their capacity to support children’s mental health at home. All telephone support will be offered once per week in 50 minute appointments and all services will follow our current pathways of support. All group counselling and support groups are being suspended.

As staff are working from home, it is best to contact us by email. Please use enquiries@listening-ear.co.uk or referrals@listening-ear.co.uk.

With thanks for your cooperation and understanding during this period of change.