Our helplines are here to support you following a bereavement. The service is free of charge and is provided in partnership with Halton Borough Council and Rotherham Metropolitan Borough Council.

The services available include:

  • Access to the bereavement support helpline, which provides practical and emotional support and signposting to other appropriate organisations.
  • Access to the local ‘Friendship After Bereavement’ (FAB) group, which offers friendship and support following a bereavement. Find out more about the group here.

Sessions consist of an initial assessment, typically followed by 6 1:1 telephone support sessions.

Helpline support is provided by a team of bereavement helpline support workers, and sessions are usually held by appointment once a week.

The service is available from 10am to 5pm Monday to Friday and can be accessed using a freephone number 0800 048 5224 or by making an online referral here.

*Please note, this is not a counselling service, and will provide emotional support and signposting only. This service is available for adults aged 18+ only*