Recruitment Privacy Notice

In line with GDPR, this document outlines important information regarding the personal data of yours that the Company will collect, store, use and transfer.

If you have any queries or concerns relating to the information in this document, you should raise this in the first instance with your Line Manager or the Company’s appointed Data Protection Officer.

1 The Data we collect

Data types:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Gender
  • Marital Status
  • National Insurance number
  • Bank account details
  • Passport or other ID
  • Driving licence
  • Car insurance
  • Next of kin and contact details for them
  • Medical conditions and disabilities
  • Education and Training History
  • Employment History
  • Agreements
  • Criminal Record Check
  • Reference Check
  • Training Record
  • Contract
  • General Correspondence
  • Pay Packets
  • Disciplinary and Grievance Records

2 How your information will be used

2.1 As your employer, the Company needs to keep and process information about you for normal employment purposes. The information we hold and process will be used for our management and administrative use only. We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately, during the recruitment process, whilst you are working for us, at the time when your employment ends and after you have left. This includes using information to enable us to comply with the employment contract, to comply with any legal requirements, pursue the legitimate interests of the Company and protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.

2.2 As a company pursuing a range of supportive services for children, young people and adults experiencing mental health issues, we may sometimes need to process your data to pursue our legitimate business interests, for example to prevent fraud, for administrative purposes or reporting potential crimes. We will never process your data where these interests are overridden by your own interests.

2.3 Much of the information we hold will have been provided by you, but some may come from other internal sources, such as your manager, or in some cases, external sources, such as referees.

2.4 The sort of information we hold includes your application form and references, your contract of employment and any amendments to it; correspondence with or about you, for example letters to you about a pay rise or, at your request, a letter to your mortgage company confirming your salary; information needed for payroll, benefits and expenses purposes; contact and emergency contact details; records of holiday, sickness and other absence; information needed for equal opportunities monitoring policy; and records relating to your career history, such as training records, appraisals, other performance measures and, where appropriate, disciplinary and grievance records.

2.5 You will, of course, inevitably be referred to in many company documents and records that are produced by you and your colleagues in the course of carrying out your duties and the business of the company. You should refer to the GDPR Policy which is available in the Company Handbook.

2.6 Where necessary, we may keep information relating to your health, which could include reasons for absence and GP reports and notes. This information will be used in order to comply with our health and safety and occupational health obligations – to consider how your health affects your ability to do your job and whether any adjustments to your job might be appropriate. We will also need this data to administer and manage statutory and company sick pay.

2.7 Where we process special categories of information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, biometric data or sexual orientation, we will always obtain your explicit consent to those activities unless this is not required by law or the information is required to protect your health in an emergency. Where we are processing data based on your consent, you have the right to withdraw that consent at any time.

2.8 In addition, we monitor computer [and telephone/mobile telephone] use, as detailed in our Computer/telephone/electronic communications/expenses policy, available in the Company Handbook. We also keep records of your hours of work by way of our clocking on and off system, as detailed in the Company Handbook.

3 Transferring your data

3.1 Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information to NOW Pensions.

3.2 We may transfer information about you to other group companies for purposes connected with your employment or the management of the company’s business.

3.3 We will not transfer your data outside of the UK.

3.4 We do not use automated decision making (including profiling).

4 Data Storage

4.1 The criteria used for determining how long your personal data will be stored for is based on the retention periods determined by Statutory Legislation and/or the non-statutory retention periods recommended by the CIPD.

4.2 If in the future we intend to process your personal data for a purpose other than that which it was collected, we will provide you with information on that purpose and any other relevant information.

5 Your rights

5.1 Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.

5.2 You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

5.3 If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

5.4 You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or DPA 18 with regard to your personal data.

6 Data controller

6.1 Listening Ear is the controller [and processor] of data for the purposes of the DPA 18 and GDPR.

7 Concerns

7.1 If you have any concerns as to how your data is processed you can contact: Jayne Hobin-Wright Data Protection Offer at or you can write to these individuals using the address of Listening Ear, St Nicholas Centre, 70 Church Road, Halewood, Liverpool, L26 6LB.