DiAmond Warwickshire

DiAmond is Listening Ear’s specialist counselling service for adults, children and young people affected by domestic abuse.

We provide trauma-informed counselling and emotional support to help people recover from the impact of abuse, rebuild confidence, and move forward safely. Support is tailored to the individual and delivered by experienced, qualified counsellors working within Listening Ear’s BACP Accredited counselling service.

To access support in Warwickshire you must be referred by one of our partner agencies or your GP.

I Need Support

To access support from DiAmond in Warwickshire you must be referred to our service either by your GP or one of our referral partners

Please choose from the below approved list of referring agencies

I want to make a referral

If you are one of our partner agencies or a GP practising in Warwickshire, there are guidance notes below to help you with your referral and your client accessing support.

Make a referral

To make a referral you must use our referral form.

Ensure the form is fully completed and all relevant sections are filled in

Specify whether the individual being referred is in Safe / relevant accommodation or not as part of the referral.

Ensure you complete the box that enables this information to be shared or that contact limited

‘By providing this information you are consenting Listening Ear to contact you/the person you are referring or their parent/carer (if children's referral). If for any reason you need us to limit our contact, please tell us here (e.g. if you feel that by making contact we may put anyone at increased risk)’.

Referrals for those with (severe to enduring) diagnosed mental health conditions, e.g. those hearing voices, bi-polar and those with severe self-harm and suicidal ideation that cannot be managed through our risk-assessment and safety planning process, will be escalated to the care of the mental health trusts (e.g. CAMHS or the mental Health Access Hub).

Parent/Guardians or adults being referred onwards to the care of the NHS will be provided with information, advice & guidance to support smooth transition of care.

LE will not close a case for support made to LE, until that case has been accepted for support by the NHS or a suitable alternative provider.

Referral Process

Referrals to be submitted online at:
https://listening-ear.co.uk/refer/counselling/

As part of the assessment process within LE, a Safelives DASH risk checklist will be completed and renewed every 28 days. The therapist will also request any previous SDQ scores available for children and young people where available.

Contacting DiAmond

For enquiries

Monday to Friday 9am to 5pm.

Telephone 0151 488 6648

Email cypreferrals@listening-ear.co.uk

or for adults

referrals@listening-ear.co.uk

Telephone enquiries are via voicemail – these are automatically sent to our DiAmond support team. Your enquiry will be responded to within 24 hours or by the next working day

Assessment process

A whole-family telephone assessment or an in-person assessment will be held with the parent/ carer. For in-person assessments, these will be held at an agreed, accessible and safe location for the family.

CYP will be consulted as part of the assessment process at their 1st therapy appointment.

Service Pathway

Contacting Your Therapist

Once therapy begins, the referrer and parent/carer (where appropriate) will be given the therapist’s work mobile number. Therapists can be contacted during their agreed working hours, which will be shared at the start of support. As therapists are often in sessions, they may not be able to answer calls immediately.

The Listening Ear office can be contacted Monday to Friday, 9.00am to 5.00pm (excluding Bank Holidays), for general enquiries and support relating to the Warwickshire Domestic Violence and Abuse (WDVA) Service.

What Support Will I Receive?

Clients will initially be offered up to ten counselling sessions. If additional support is needed, this can be reviewed and discussed with the therapist and their Team Leader to ensure the right level of support is available.

Where Will Sessions Take Place?

For children and young people, sessions will usually take place within school settings. For adults, support may be delivered face-to-face or remotely, depending on individual needs and preferences.

Where appropriate, sessions may also be offered within refuge accommodation or other suitable community venues. These may include community centres, libraries, colleges, universities, faith venues, NHS Open Spaces, crisis cafés, GP practices and other local support settings.

Listening Ear will always ensure that therapy takes place in a safe, confidential and appropriate environment.

Whole Family Support

In some cases, it may be beneficial for children and their parent or carer to participate in sessions together. A whole-family approach can be offered where this is identified as appropriate through assessment and individual need.

Support Following Counselling

At End of Therapy, CYP can be invited to join LE’s virtual Emotional Youth Club (EYC) sessions. Adult clients can be invited to attend LE’s virtual After Counselling Ends (ACE) sessions.